Frequently Asked Questions
Everything you need to know about your SHAW CONCEPTS experience.
What is the typical shipping timeline for my order?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 10-15 business days depending on the destination.
How do I return or exchange a garment?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment plans through Afterpay and Klarna.
Are your materials sustainably sourced?
Yes, SHAW CONCEPTS is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes to ensure our environmental footprint remains as small as possible.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center. You have a 60-minute window to contact support for cancellations or address changes before the order is locked for shipping.